Refund policy

RETURNS & REFUNDS POLICY

Feel Coastal
FeelCoastal.com
Last Updated: November 2, 2026

Thank you for shopping with Feel Coastal!

We want you to love what you ordered. If something isn't quite right, we're here to help.

We accept eligible returns within 30 days of delivery, subject to the conditions outlined below.

Please review our Returns & Refunds Policy before placing your order.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must be:

Unworn
Unwashed
Unaltered
In its original condition
Returned with original tags attached, where applicable
Accompanied by proof of purchase or an order confirmation

How to Start a Return

Please contact us at:

jules@feelcoastal.com

Include your order number and reason for the return.

Return requests must be submitted within 30 days of delivery.

Once your return request has been reviewed, we'll provide return instructions and the appropriate return address.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including size changes or change-of-mind purchases.

If Feel Coastal provides a prepaid return shipping label for an eligible standard return, the cost of that label may be deducted from your refund amount.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Feel Coastal is not responsible for return packages lost or damaged in transit before reaching the designated return location, except where required by applicable law.

For confirmed damaged, defective, or incorrect items, we will cover any required return shipping costs.

Refunds

Once your returned item is received and inspected, we'll notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original method of payment.
Any applicable return shipping label charges may be deducted from the refund.
Original outbound shipping charges are non-refundable for standard returns, except where required by law.
Refund processing times may vary depending on your bank or payment provider.

If your return is due to a confirmed damaged, defective, or incorrect item, we'll provide an appropriate refund, replacement, or other resolution at no additional cost to you.

Damaged, Defective, or Incorrect Items

We want every Feel Coastal piece to arrive exactly as expected.

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:

jules@feelcoastal.com

Please include:

Your order number
A brief description of the issue
Clear photographs showing the problem
Photographs of the packaging, if relevant

We'll review the issue and arrange an appropriate replacement, refund, or other resolution at no additional cost to you, in accordance with applicable law.

You will not be responsible for shipping charges associated with an approved replacement or return resulting from a confirmed production or fulfillment error.

Exchanges

Need a different size or style?

Please contact us at jules@feelcoastal.com within the 30-day return period.

We will review the available options and help determine whether an exchange or a return followed by a new purchase is the best solution.

To qualify for a standard exchange, items must be:

Unworn and unwashed
Unaltered
In their original condition
Returned with original tags attached, where applicable

Standard return shipping costs may apply to size or style changes.

Because our products are made to order, availability of replacement products, colors, and sizes cannot be guaranteed.

Non-Returnable Items

The following items are not eligible for standard returns:

Items that have been worn, washed, or used
Items altered or damaged after delivery
Items that are not in their original condition
Items missing original tags, where applicable
Items for which a return request is submitted more than 30 days after delivery
Items specifically marked Final Sale at the time of purchase
Gift cards, where applicable

Items that arrive damaged, defective, or incorrect will be reviewed separately, regardless of standard return eligibility.

Nothing in this policy limits any rights provided under applicable consumer protection laws.

Order Changes & Cancellations

All Feel Coastal products are made to order, and production may begin shortly after your purchase.

If you need to cancel your order or request a change, please contact us within 2 hours of placing your order at:

jules@feelcoastal.com

We'll do our best to accommodate your request.

However, changes and cancellations cannot be guaranteed once production has begun.

If your order has already entered production, please contact us to review the available options.

Sale & Promotional Items

Unless specifically identified as Final Sale, eligible sale and promotional items may be returned within the same 30-day return period.

All standard return eligibility conditions apply.

Items explicitly marked Final Sale at the time of purchase are not eligible for standard change-of-mind returns, except where required by law or if they arrive damaged, defective, or incorrect.

Gift Purchases

If you purchased a Feel Coastal product as a gift and the recipient would like to return an eligible item, please contact us within 30 days of delivery.

The same standard return conditions apply.

Refunds are generally issued to the original payment method used for the purchase.

If the recipient would prefer a different size or style, please contact us to discuss available options.

Lost or Delayed Packages

If your package appears significantly delayed or lost in transit, please contact us at:

jules@feelcoastal.com

Include your order number and tracking information, if available.

We'll review the situation with our shipping or fulfillment partners and help determine an appropriate resolution.

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location, with household members or neighbors, your building's mailroom or front desk, and directly with the shipping carrier.

If your package still cannot be found, please contact us so we can assist with available next steps.

A Note on Made-to-Order Pieces

Every Feel Coastal piece is produced after your order is placed.

Rather than maintaining a large inventory of pre-printed products, we create our coastal-inspired apparel and accessories in response to customer orders.

Made-to-order does not automatically mean final sale. Eligible standard products may still be returned within our 30-day return period, subject to the requirements outlined in this policy.

Thank you for supporting Feel Coastal and thoughtful, made-to-order production.

Shipping Information

Feel Coastal currently ships within the United States only.

Our regular standard U.S. shipping rates are:

Orders under $55: $3.99 standard shipping
Orders of $55 or more: FREE standard shipping

From time to time, we may offer promotional FREE Standard U.S. Shipping on all orders, with no minimum purchase required.

Promotional shipping offers may be activated, modified, or discontinued at different times.

The applicable shipping charges and delivery options will always be displayed at checkout.

Estimated Delivery Time:

Production: approximately 2–3 business days
Standard U.S. shipping: approximately 3–5 business days after shipment
Typical total delivery: approximately 5–8 business days, excluding weekends and U.S. public holidays

Delivery estimates are not guaranteed.

For complete details, please review our Shipping Policy.